Page 18 - 2015 brochure-AmCham's CHRMA
P. 18
The key to Oakwood success is treating Associates with honesty, respect and dignity, in an environment where
every Associate is an important member of the team. They empower their Associates to work in partnership to
achieve common goals so they may enhance their business. It takes a team effort to satisfy their internal and
external customers, and when they work collaboratively and respect each individual?? s contributions, they are
most effective.
Oakwood ?????????以è?å®?????????å°?¸¥????º¦å¯¹å?ä»?»¬???å·¥ï??¨è?ä¸??å¢??æ¯?¸ª??·¥?½æ??¢é?ä¸?
ä¸??缺å?????????ä»???±å?工为äº????????å½¼æ????ï¼?????å°±ä?ä»??äº????»¥?¢é????满足?½å?å¤??äº?
???æ±??å½??ä»?????ä½?¹¶å°??ä¸?ººè´¡ç??¶ï?ä»?»¬??·¥ä½????????????
To strengthen Oakwood brand, ensure their continued industry leadership, and deliver on their growth and
profitability objectives, which enables them to invest in their people and the long-term health and stability of their
organization. Therefore, they work out a comprehensive total reward & recognition program to reduce turnover
rate and retain talents.
为å?å¼? Oakwood ?????½¢è±¡ï?ç¡??ä»?»¬?½æ?ç»?????ä¸??????°ä?ï¼?¹¶å®????????????©ç????ï¼??å°?
ä¿?½¿ä»?»¬è¦???»äºº??¹¶ä¿??????¿æ????康å?稳å????å±???¸ºæ¤ï?Oakwood ?¶å?äº??å¥???¢ç?æ¿??±ä????项ç?ï¼?
以帮?©ä?ä»?????ä½?ºº???失ï?ä¿??ä¼??人æ???
They believe the best encouragement is to provide continuous recognition to their associates on a daily on-the-job
basis. This would encourage a consistent long-term service behavior and culture among all associates.
Oakwood 认为??好ç?æ¿??±æ?å¼???¨æ?常工ä½?¸ç»????·¥??»??????è¿??é¼????·¥ä»??å·¥ä?ä¸?»ºç«????????
�?�?????
The recognition program ??olden Moment?? has been initiated in their hotel to award the associates who perform
outstandingly during their daily work. This is to encourage associates to pay close attention on service details
which are effective driver of excellence superior service provided by their associates. All associates regardless
of positions or ranks will have the same opportunity to obtain the ??olden Moment?? award if they work with
diligence and passion. This unique rewarding program inspired associates to work with passionate enthusiasm
as a result of the genuine care and attention associates receive from the management team.
对ä??¥å¸¸å·¥ä?ä¸??ä¼??表ç?ï¼?akwood 以é?????»æ???°¢å¹¶è????å·¥ï?é¼??ä»?»¬?½æ?å¤???³æ³¨å·¥ä?ç»??ï¼?
为å?人æ?ä¾???´è???è´¨ç???????论å?工身å¤??ä¸?ä¸??ä½??级å?ï¼?????ç???ºä??·å?é»???¶å?ï¼??è¦??ä»??å¥?
???????°å?å¾????·¥ä½????ç§??ä¸??????????å¼??让å?å·¥æ???????管ç?å±??ä»?»¬å·¥ä?表ç????注ä??????
??ï¼?????ä»??é«??å·¥ä??????
every Associate is an important member of the team. They empower their Associates to work in partnership to
achieve common goals so they may enhance their business. It takes a team effort to satisfy their internal and
external customers, and when they work collaboratively and respect each individual?? s contributions, they are
most effective.
Oakwood ?????????以è?å®?????????å°?¸¥????º¦å¯¹å?ä»?»¬???å·¥ï??¨è?ä¸??å¢??æ¯?¸ª??·¥?½æ??¢é?ä¸?
ä¸??缺å?????????ä»???±å?工为äº????????å½¼æ????ï¼?????å°±ä?ä»??äº????»¥?¢é????满足?½å?å¤??äº?
???æ±??å½??ä»?????ä½?¹¶å°??ä¸?ººè´¡ç??¶ï?ä»?»¬??·¥ä½????????????
To strengthen Oakwood brand, ensure their continued industry leadership, and deliver on their growth and
profitability objectives, which enables them to invest in their people and the long-term health and stability of their
organization. Therefore, they work out a comprehensive total reward & recognition program to reduce turnover
rate and retain talents.
为å?å¼? Oakwood ?????½¢è±¡ï?ç¡??ä»?»¬?½æ?ç»?????ä¸??????°ä?ï¼?¹¶å®????????????©ç????ï¼??å°?
ä¿?½¿ä»?»¬è¦???»äºº??¹¶ä¿??????¿æ????康å?稳å????å±???¸ºæ¤ï?Oakwood ?¶å?äº??å¥???¢ç?æ¿??±ä????项ç?ï¼?
以帮?©ä?ä»?????ä½?ºº???失ï?ä¿??ä¼??人æ???
They believe the best encouragement is to provide continuous recognition to their associates on a daily on-the-job
basis. This would encourage a consistent long-term service behavior and culture among all associates.
Oakwood 认为??好ç?æ¿??±æ?å¼???¨æ?常工ä½?¸ç»????·¥??»??????è¿??é¼????·¥ä»??å·¥ä?ä¸?»ºç«????????
�?�?????
The recognition program ??olden Moment?? has been initiated in their hotel to award the associates who perform
outstandingly during their daily work. This is to encourage associates to pay close attention on service details
which are effective driver of excellence superior service provided by their associates. All associates regardless
of positions or ranks will have the same opportunity to obtain the ??olden Moment?? award if they work with
diligence and passion. This unique rewarding program inspired associates to work with passionate enthusiasm
as a result of the genuine care and attention associates receive from the management team.
对ä??¥å¸¸å·¥ä?ä¸??ä¼??表ç?ï¼?akwood 以é?????»æ???°¢å¹¶è????å·¥ï?é¼??ä»?»¬?½æ?å¤???³æ³¨å·¥ä?ç»??ï¼?
为å?人æ?ä¾???´è???è´¨ç???????论å?工身å¤??ä¸?ä¸??ä½??级å?ï¼?????ç???ºä??·å?é»???¶å?ï¼??è¦??ä»??å¥?
???????°å?å¾????·¥ä½????ç§??ä¸??????????å¼??让å?å·¥æ???????管ç?å±??ä»?»¬å·¥ä?表ç????注ä??????
??ï¼?????ä»??é«??å·¥ä??????
